This error message can occur if an existing case number was manually entered into the interview, but not verified.
As an example, an existing case with confidential or hidden party names may fail to verify the party information, leading to this error message.
You may download the documents created by the interview, but will need to confirm the party information entered on the documents are correct, and manually correct if necessary. Once the documents are downloaded and information confirmed, you may use the Odyssey File and Serve site to upload your forms. For more information on this process, click here.