Issue
A filer may receive one of the following errors when attempting to resume a FAMIS interview:
'Unable To Retrieve Interview Data'
'There was an error retrieving your interview data. Try going to the previous page and back to this page to try again. If the issue continues contact support'
Possible Causes/Resolutions
Browser or Device Compatibility
The error may occur when using an unsupported browser or device, commonly mobile devices, tablets, or Chromebooks.
Resolution:
- Use a desktop or laptop computer.
- Use a supported browser:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Clear the browser's cache and cookies.
- Delete the draft interview and start a new draft.
In-House Attorneys
In-house attorneys cannot complete these filings through the Supreme Court Attorney Portal.
Resolution:
It is recommended to contact the helpdesk for additional information on how you may submit your attorney renewals:
- Rhode Island: attorneyreginfo@courts.ri.gov
- Vermont: AttyLicensing@vtcourts.gov
CMS Issues
If the error persists after completing all browser and device troubleshooting, the issue may be related to the court's Case Management System (CMS).
Resolution:
Contact our Support team, as this issue may require additional review.
We are available over the phone at 1-800-297-5377 from 7am to 7pm CST. You can also contact us via email at support@odysseyfileandserve.zendesk.com.