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Basics

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  • I Am Efiling as a Business/Entity. What Name Should I Enter When Registering for an Account?
  • I Misspelled My Email When Registering
  • How Do I Know Which Payment Account I Have Selected for My Interview?
  • How Do I Delete My Guide and File Account?
  • How Do I Determine the Status of Additional Services Paid for With My Interview?
  • How Do I Print to PDF To Fix My Document?
  • I Completed Questions About Which Interview I Want to Complete but Do Not See Any Documents
  • ERROR: Attempt to Retrieve a Nonexistent Field Key SRL.SelectedLegalProcessKey
  • What is the Web Address?
  • How Do Guide & File interviews work?
  • What States Offer Guide & File and How Do I Access the Interviews?
  • What Case Types Can I File Into Using Guide & File?
  • I Forgot My Password / My Account is Locked / I am Unable To Sign In
  • Can Attorneys Use Guide & File?
  • Do I Have to Register with Guide and File in Order to Submit My Interview?
  • Do I Need to Register with Guide and File if I am Already Registered with the eFile Site or Can I Use My eFile & Serve Credentials to Log In?
  • Do I Need to Activate My Guide & File Account to Use It?
  • I am at the End of the Interview, and I Reviewed the Documents but Don't See How to Submit to the Court. How Do I eFile?
  • How To View Envelope Details or Obtain a Receipt
  • NORTH CAROLINA: I am At the End of the Interview and Have Reviewed All Documents - Am I Able to eFile?
  • Common Errors and Solutions
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