Frequently Asked Questions
- Error When Adding a Payment Account
- ERROR: Insufficient Permissions
- Contact Support
- Filing Party was Not Specified as a New Party or an Existing Party
- ERROR: Website Took Too Long to Load Due to a Proxy or Firewall
- ERROR 44: 'AccountTypeID'' Did Not Match Any Account Type
- ERROR: The Application is Configured to Issue Secure Cookies. These Cookies Require the Browser to Issue the Request Over SSL (https Protocol). However, the Current Request is Not Over SSL.
- ERROR: The DELETE Statement Conflicted with the REFERENCE Constraint 'FK_Document_Filing'. The Conflict in Database 'SRL', Table 'dbo.Document', column’FilingID’. The Statement has Been Terminated
- ERROR 170: Invalid Password
- I Need to Add More Documents Than the Interview Allows Me to Upload. What can I do?
- What Are the Different Payment Account Types at the End of the Interview?
- How Do I File with a Fee Waiver for My Interview?
- What Do I Do When an Interview Question is Required and I Do Not Know the Answer?
- How Do I Contact the Court?
- What is the Optional Service Fee in the Fees Section of My Interview?
- Why Was My Filing Rejected or Returned?
- Who Do I Ask About My Case Status, Court Date, and Other Information About My Case?
- What Should I Do if I Get a Summons or Subpoena?
- What Should I Do if I am Unable to Find the Interview I Need to File My Paperwork?
- I Complete the Survey and Get an Error at the End of the Interview. What Can I Do to Fix This Error?
- Is This the Only Way I Can eFile?
- What Do I Do if I am Getting a Payment Declined Error When I Click Submit?
- I Don't Have the Option to Submit These Documents. Why?
- Can I Add More Documents After I eFile?
- How Does the Guide & File Website Work with the E-File & Serve Website?
- What Does 'Submission Failed' Mean?
- How Do I Get To My Completed Interview Documents?
- How Do I Check the Status of Documents I eFiled?
- I Viewed My Documents but I Need to Make Changes. How Do I Do That?
- What Happens to the Pending Fees if my Filing is Rejected, Cancelled, or Errors Out?