Frequently Asked Questions
- An interview question is required and I do not know the answer. What do I do?
- How do I contact the court?
- What is the Optional Service Fee in the Fees Section of my interview?
- Why was my filing rejected or returned?
- Who do I ask about my case status, court date, and other information about my case?
- What should I do if I get a summons or subpoena?
- I was unable to find the interview needed to file my paperwork. What should I do?
- I complete the survey and get an error at the end of the interview. What can I do to fix this error?
- Is this the only way I can E-File?
- I am getting a payment declined error when I click submit, what should I do?
- I don't have an option to submit these documents. Why?
- Can I add more documents after I e-file?
- How does the Guide & File website work with the E-File & Serve website?
- What does submission failed mean?
- How do I get to my completed interview documents again?
- How do I check the status of documents I have e-filed with the court?
- I viewed my documents but I need to make a change, how do I do that?
- What happens to the fees if my filing is Rejected or Submission has failed? I see a pending charge on my online statement.
- How do I resume my interviews in Guide & File?
- How do I cancel my submission?
- My filing was rejected but I used Guide & File. How do I resubmit?
- I'm looking at the Interview Menu, what do all the section statuses mean?
- I am getting an error when adding a Payment Account to my interview, how can I resolve this?
- How do I convert my documents to a PDF?
- What is cache and cookies? Why should I clear it?
- How do I delete my Interview with Guide and File?
- How do I change or update my email?
- How do I file if my document is over the size limit?
- If I entered my credit card information in my state's eFile site, can I use it in the Guide & File site?
- What is causing this error during my interview? Errors when using a mobile device, tablet or Apple Safari web browser