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  1. Guide & File
  2. FAQ
  3. Frequently Asked Questions

Frequently Asked Questions

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  • How do I contact the court?
  • What is the Optional Service Fee in the Fees Section of my interview?
  • Why was my filing rejected or returned?
  • Who do I ask about my case status, court date, and other information about my case?
  • What should I do if I get a summons or subpoena?
  • I was unable to find the interview needed to file my paperwork. What should I do?
  • I complete the survey and get an error at the end of the interview. What can I do to fix this error?
  • Is this the only way I can E-File?
  • I am getting a payment declined error when I click submit, what should I do?
  • I don't have an option to submit these documents. Why?
  • Can I add more documents after I e-file?
  • How does the Guide & File website work with the E-File & Serve website?
  • What does submission failed mean?
  • How do I get to my completed interview documents again?
  • How do I check the status of documents I have e-filed with the court?
  • I viewed my documents but I need to make a change, how do I do that?
  • What happens to the fees if my filing is Rejected or Submission has failed? I see a pending charge on my online statement.
  • How do I resume my interviews in Guide & File?
  • How do I cancel my submission?
  • My filing was rejected but I used Guide & File. How do resubmit it?
  • I'm looking at the Interview Menu, what do all the section statuses mean?
  • I am getting an error when adding a Payment Account to my interview, how can I resolve this?
  • How do I convert my documents to a PDF?
  • What is cache and cookies? Why should I clear it?
  • How do I delete my Interview with Guide and File?
  • How do I change or update my email?
  • How do I file if my document is over the size limit?
  • If I entered my credit card information in my state's eFile site, can I use it in the Guide & File site?
  • What is causing this error during my interview? Errors when using a mobile device, tablet or Apple Safari web browser
  • I am unable to resume my interview. The resume option is unavailable[ARCHIVE]. What can I do to submit my interview?

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